Tuesday 11 November 2014

[Review] Online shopping @ Zalora Malaysia

Just want to share my shopping experience at Zalora. I always feel skeptical about buying shoes online because don't get to try on them, feel very uncertain if the sizes are correct. After hearing from my friends about the pleasant experience they have buying stuff from Zalora, so I thought why not I give it a try.

So this is the package I get. They use GDEX courier service to deliver the stuff. I was expecting a nice box containing the things I bought, but I get this. I guess they don't have bigger boxes???

~Plastic courier bag of my things, I could see from here how the Zalora staff have to stuff the courier bag. The bag looks so tight...LOL... ~

~Things I bought, 1 bag + 2 pairs of shoes~


~See what's inside the shoes boxes, look like 90% to the photos at the website, happy...~

~Laser Cut Out Ballerina ... The real thing looks exactly like what I saw in the picture~
Unfortunately after I have tried on them, it appears that these are not too much of my liking. So I had to let them go, I had to return them to Zalora, and this would be the first time I make a return. A return form and pos laju slip are enclosed so I could conveniently feel up the forms. It was very simple....

Step 1: Fill up the return form - Just put down the reasons for return (there are options to choose from)

Step 2: Fill up the Pos Laju slip - Just put down your name, address, telephone number... and whatever that is needed.

Step 3: Put everything into the courier envelope / bag/ boxes and seal it. Stick the Pos Laju slip on the envelope / courier bag / box. (Normally Zalora will deliver things in a nice Zalora box, this can be used back in case of return, I heard too they would enclose the pos laju bag as well for return, but why didn't  Iget it???)

Step 4: Go to Pos Office / Pos Laju office and drop the box. You don't have to pay anything. In odd cases that you were charged for the delivery, ask for a receipt from the pos office and claim the amount back from Zalora. 

Step 5: Go back and wait for the refund in form of store credit. In my experience, it was quite speedy, I dropped off the items at pos office on Saturday, and I received the store credit on Tuesday afternoon. It took only 1-2 working days. Satisfied.

Step 6: Continue browsing and shopping at Zalora. What if the next purchase is not right again? Return again and get a refund.... then shop again.... the cycle goes on....

I would like to share here a 15% voucher code that you could use for your first purchase.  When you check out your shopping cart, key this code into here:  "Have a gift card or promo code? Enter it here"  and pay 15% less. :D

Code: ZBAPQDG7


Happy shopping!